Communicating With Clients While Social Distancing
There’s no doubt that COVID-19 already has changed the way we live, the way we shop, the way we interact with others, and of course, the way we do business. It has especially changed the way we communicate. During this time of uncertainty, here are five tips to keep in mind when communicating with your clients.
The first rule is to “listen” intentionally. Ask questions. See how you can help. Truly be compassionate and be there for others.
2. Solve a Problem and Add Value
Instead of just trying to “sell” someone something, offer a solution for people. Don’t just do the same old thing as you communicate. Think of how you can add value to the people with whom you’re communicating. Provide something extra.
3. Be Authentic
When you reach out, be authentic. Yes, show compassion – but do it with authenticity. And be yourself.
4. Update Even if There’s No Update
Uncertainty fuels anxiety. Communicate regularly even if you don’t have new information to share. Maintaining transparency through a crisis with frequent updates is the ultimate expression of good faith, empathy, and genuine concern for your team.
5. Show Gratitude
It goes without saying that this is a terrible time. Those that can find the silver lining – and give thanks for the new ways we’re connecting and communicating with each other – are the ones who can help provide a pathway out of this crisis.
Most of all, stay healthy, be positive, stay at home, wash your hands, wear your masks and stay six feet away from everyone.
We will get through this.
Your Coaching Career
In light of current events, training or coaching people online from your home is timely and effective. We’re giving you all the training. Now is the time to get ahead of the curve.
When you take your coaching/training business online, the entire world is your client base. The reason coaches and trainers like you haven’t gone online yet is simple – they didn’t know how.
If you’ve been thinking about going online, or if you tried before and just lacked the needed skills, this is the time to get everything you need to become highly successful. The Online Coaching Certification is your step-by-step blueprint to build a highly profitable online coaching business.
Spencer Institute certification programs are open to anyone with a desire to learn and help others. There are no prerequisites.
That’s it for now.