Meta-Model: The Language of Specificity
Becoming an expert communicator requires precise information gathering and linguistic skills. Learning distinctions of language and how to create clarity will prevent, or at least lesson, the slippage of meaning that occurs with assumptions and over-generalizations.
Having knowledge of the Meta-Model language skills in this chapter, combined with the awareness of non-verbal communication learned in earlier chapters, will give you the awareness to be a good pattern detector and to more effectively get your point across. Another benefit is that when others are being vague, you will be able to ask just enough questions to bring specificity to the conversation or written document.