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Policies & Procedures

Policies and pricing are subject to change without prior notice.

PLEASE READ THIS AGREEMENT CAREFULLY PRIOR TO PLACING AN ORDER, ENROLLING IN A WORKSHOP, COURSE OR MEMBERSHIP WITH SPENCER INSTITUTE DBA JOHN SPENCER ELLIS ENTERPRISES, INC (“JSE”). THIS AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU AND JSE. BY PLACING YOUR ORDER OVER THE INTERNET, OR BY ORDERING, ENROLLING IN A WORKSHOP, COURSE OR MEMBERSHIP WITH JSE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE WITH THE TERMS OF THIS AGREEMENT, DO NOT CLICK “I AGREE” AND/OR DO NOT COMPLETE OR PLACE THE ORDER.

UPON ORDER COMPLETION THE STUDENT IS AUTHORIZING JSE THE RIGHT TO DISCLOSE STUDENT CERTIFICATION STATUS FOR VERIFICATION PURPOSES ONLY. IF YOU DO NOT AGREE WITH THIS POLICY YOU MUST SUBMIT IN WRITING TO JSE AND OPT-OUT OF THIS POLICY.

If you do not understand our policies, please contact us prior to ordering.

All Digital Downloads and Online Learning Program Terms

Upon creating an account and/or logging in to any online program(s) or accessing and downloading any digital product(s) the user has read and agreed to the policies as listed on this page.

If you do not agree to our terms, do not complete the online learning portal registration and contact our Customer Service Department ASAP at cs@nestacertified.com.

No refunds, cancellations or exchanges will be granted upon creating an account and completing the registration process. No exceptions will be made.

Digital Download and Online Access Usage Terms

All registrations and logins are validated by original registrant’s IP Address and are recorded each time for validation purposes.    If the registered student shares their login information, the original registrant will immediately lose all privileges and access to the online learning portal and course(s).  No refund will be issued if the original registrant fails to comply with these terms.

Recertification Requirements

All Spencer Institute certifications are valid for (2) two years. The graduate is required to complete 2.0 units (20 hours) of CEUs (continuing education credits) to keep their certification valid. Please review the 2-Year Recertification Guide for further details.

Graduates who received their Spencer Institute certification prior to 8/10/2009 are grandfathered in the (4) four year certification program. Please review the 4-Year Recertification Guide for further details.

Digital Downloads and Online Learning Program Terms

Upon creating an account in our online learning portals and/or logging in to any online program(s), membership or services or accessing and downloading any digital product(s) the user has read and agreed to the policies as provided prior placing the order. No refunds, cancellations or exchanges will be granted, no exceptions will be made.

  • Online format, digital delivery or downloadable programs are non-refundable
  • Administrative and exam fees, retest fees are non-refundable

Live Training Cancellations

Any cancellation within 5 days of the event will result in a 20% cancellation fee. No exceptions. You may withdrawal from the program after the first day and receive a 50% refund. No refunds after the first day. Live training workshops may require additional projects or testing to earn your certification.

Payment Methods

All programs must be prepaid in full.  No personal checks or wire transfers are accepted. We do accept money orders and bank checks. We accept MasterCard, Visa, Debit Cards, Discover, American Express & Company Checks.  Purchase orders over $1000 are accepted. Please contact admin@nestacertified.com for the submission process.

Shop online with confidence with the American Express® Card! When you use the Card for online purchases, our Online Fraud Protection Guarantee means you will not be held responsible for any unauthorized charges.

Payment Plan
Occasionally we offer payment plans on select programs. If payment plan is an option, the card holder will be automatically billed every 30 days from the purchase date until payment in full is received (refer to the program for payment plan specifics). These payments are non-refundable and non-transferable. If the card holder should default on any payment, access to the program will be terminated and all monies paid will not be refunded.

Note: Exam logins or certifications are not released until payment in full is received.

Limitation of Liability

Under no circumstances shall Spencer Institute be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of the information provided in our business development programs, educational products, or consulting services.

For purposes of this section, Spencer Institute shall include the National Exercise & Sports Trainers Association, John Spencer Ellis Enterprises, Inc and its divisions, subsidiaries, successors, parent companies, and their employees, contractors, partners, principals, agents, and representatives, and any third-party providers or sources of information or data.

Program Transfers or Exchanges

No exchanges or program transfers are permitted at anytime.

Gift Certificate Redemption
Gift Certificates must be redeemed toward the purchase of eligible programs on www.spencerinstitute.com. Purchases are deducted from the Gift Certificate balance. Any unused balance will be placed in the recipient’s account as Store Credit when redeemed to use for future use. If an order exceeds the amount of the Gift Certificate, the balance must be paid with a credit card.
Limitations
  • Gift Certificates cannot be used to purchase other gift certificates.
  • Gift Certificates cannot be resold, transferred for value, redeemed for cash or applied to any other account, except to the extent required by law. Unused Gift Certificate balances may not be transferred or redeemable in cash.
  • Gift Certificate recipients will have up to five years from the Gift Certificate issued date to redeem towards the purchase of eligible programs on www.spencerinstitute.com
Risk of Loss
The risk of loss and title for Spencer Institute Gift Certificates pass to the purchaser upon our electronic transmission to the purchaser, recipient or delivery to the carrier, whichever is applicable. We are not responsible if a Spencer Institute Gift Certificate is lost, stolen, destroyed or used without your permission.
Fraud
Spencer Institute will have the right to close student accounts and bill alternative forms of payment if a fraudulently obtained Gift Certificate is redeemed and/or used to make purchases on www.spencerinstitute.com

If you do not understand our policies, please contact us prior to ordering.

Ordering

You may order secure online 24 hours a day! You will receive all the material and benefits shown for that program when you place your order. Program materials will be sent after check has cleared. Credit card orders will be accessed immediately. Complete the form with the STUDENTS mailing address and personal information. Any fraudulent use of a credit card is punishable to the fullest extent of the law.

Discounts or Sale Pricing Offers

Offers given after a program has been purchased will not be adjusted. Pricing is “as listed” at the time of purchase. No credits or adjustments will be issued after a program is purchased.

Retest Fees

Students who did not meet the exam passing requirements may retake the exam again. If the student does not pass after the second try, the student will be responsible to pay a $95 retesting fee and will receive two additional attempts at the exam. Click here to purchase a retest.

Administration Fees

If a student requires additional documentation from Spencer Institute (copy of certification, verification of certification, transcripts etc.) the student will be responsible to pay $25 for additional assistance outside of the normal customer support assistance.

Discontinued Programs

Spencer Institute cannot replace programs that are no longer in production or have been discontinued.  The certificate will continued to be honored by cannot be replaced if the certificate is lost or stolen.

Lost or Stolen Digital Files

Spencer Institute is not responsible or required by law to replace any lost or stolen digital files.

Privacy Policy

Spencer Institute will not discuss a student’s account with anyone other than the student, unless the student provides permission in writing. Limited student information (verifying membership or graduate) information can be released to an employer unless the student has requested to seal their records.

Spencer Institute will NOT release the following information to anyone other than the student:

* Student contact information (email, address, phone number, etc.)

* Exam scores

* Payment information

* Student history

Students can opt-out of our verification program and keep their records sealed at anytime. Please email our customer service department.

Periodically, we will distribute an email or direct mail to let you know about local workshops, new programs, and special announcements.

Limitation of Liability

Under no circumstances shall SPENCER INSTITUTE be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of the information provided in our business development programs, educational products, or consulting services.

For purposes of this section, John Spencer Ellis Enterprises, Inc. shall include the SPENCER INSTITUTE, and its divisions, subsidiaries, successors, parent companies, and their employees, contractors, partners, principals, agents, and representatives, and any third-party providers or sources of information or data.

When you order any SPENCER INSTITUTE (or John Spencer Ellis Enterprises, Inc) educational or business program, you accept and agree to adhere to the SPENCER INSTITUTE Code of Ethics. You hereby certify that the information given to SPENCER INSTITUTE is true, complete and correct. You further understand if any of this information is later determined to be false, SPENCER INSTITUTE reserves the right to revoke any certification (or certificate) that has been granted on the basis hereof. You further understand that SPENCER INSTITUTE certification does not certify or in any way guarantee the quality of your work as an SPENCER INSTITUTE-certified professional. You therefore agree to indemnify and hold harmless SPENCER INSTITUTE , its officers, directors and staff from any claims due to negligence, omission or faulty advice that you may give to clients as a SPENCER INSTITUTE-certified professional. You understand that SPENCER INSTITUTE is not responsible for any actions or damages from any person arising out of my work as an SPENCER INSTITUTE-certified professional.

If you do not understand our policies, please contact us prior to ordering.