Privacy Policies
Contents:
Policies & Procedures
Policies and pricing are subject to change without prior notice.
PLEASE READ THIS AGREEMENT CAREFULLY PRIOR TO PLACING AN ORDER, ENROLLING IN A WORKSHOP, COURSE OR MEMBERSHIP WITH SPENCER INSTITUTE DBA JOHN SPENCER ELLIS ENTERPRISES, INC (“JSE”). THIS AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU AND JSE. BY PLACING YOUR ORDER OVER THE INTERNET, OR BY ORDERING, ENROLLING IN A WORKSHOP, COURSE OR MEMBERSHIP WITH JSE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE WITH THE TERMS OF THIS AGREEMENT, DO NOT CLICK “I AGREE” AND/OR DO NOT COMPLETE OR PLACE THE ORDER.
UPON ORDER COMPLETION THE STUDENT IS AUTHORIZING JSE THE RIGHT TO DISCLOSE STUDENT CERTIFICATION STATUS FOR VERIFICATION PURPOSES ONLY. IF YOU DO NOT AGREE WITH THIS POLICY YOU MUST SUBMIT IN WRITING TO JSE AND OPT-OUT OF THIS POLICY.
If you do not understand our policies, please contact us prior to ordering.
Recertification Requirements
All Spencer Institute certifications are valid for (2) two years. The graduate is required to complete 2.0 units (20 hours) of CEUs (continuing education credits) to keep their certification valid. Please review the 2-Year Recertification Guide for further details.
Graduates who received their Spencer Institute certification prior to 8/10/2009 are grandfathered in the (4) four year certification program. Please review the 4-Year Recertification Guide for further details.
Digital Downloads and Online Learning Program Terms
Upon ordering, creating an account and by logging in to any online learning system or accessing and/or downloading any digital product(s) the user has read and agreed to the policies as listed on this page. All programs are non-refundable.
- Online format, digital delivery or downloadable programs are non-refundable
- Administrative and exam fees are non-refundable
Live Training Cancellations
Any cancellation within 5 days of the event will result in a 20% cancellation fee. No exceptions. You may withdrawal from the program after the first day and receive a 50% refund. No refunds after the first day. Live training workshops may require additional projects or testing to earn your certification.
Payment Methods
All programs must be prepaid in full. No personal checks are accepted. We do accept money orders and bank checks. We accept MasterCard, Visa, Debit Cards, Discover, American Express & Company Checks. Exam logins or certifications are not released until payment in full is received.
Shop online with confidence with the American Express® Card! When you use the Card for online purchases, our Online Fraud Protection Guarantee means you will not be held responsible for any unauthorized charges.
Limitation of Liability
Under no circumstances shall Spencer Institute be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of the information provided in our business development programs, educational products, or consulting services.
For purposes of this section, Spencer Institute shall include the National Exercise & Sports Trainers Association, John Spencer Ellis Enterprises, Inc and its divisions, subsidiaries, successors, parent companies, and their employees, contractors, partners, principals, agents, and representatives, and any third-party providers or sources of information or data.
Program Transfers or Exchanges
No exchanges or program transfers are permitted at anytime.
If you do not understand our policies, please contact us prior to ordering.
Ordering
You may order secure online 24 hours a day! You will receive all the material and benefits shown for that program when you place your order. Program materials will be sent after check has cleared. Credit card orders will be sent out immediately. You can use a friend’s or family member’s credit card (with permission of course) for your order online, by mail, or fax. Complete the form with the STUDENTS mailing address and personal information. Any fraudulent use of a credit card is punishable to the fullest extent of the law.
Discounts or Sale Pricing Offers
Offers given after a program has been purchased will not be adjusted. Pricing is “as listed” at the time of purchase. No credits or adjustments will be issued after a program is purchased.
Retest Fees
Students who did not meet the exam passing requirements may retake the exam again. If the student does not pass after the second try, the student will be responsible to pay a $95 retesting fee and will receive two additional attempts at the exam. Click here to purchase a retest.
Administration Fees
If a student requires additional documentation from Spencer Institute (copy of certification, verification of certification, transcripts etc.) the student will be responsible to pay $25 for additional assistance outside of the normal customer support assistance.
Discontinued Programs
Spencer Institute cannot replace programs that are no longer in production or have been discontinued. The certificate will continued to be honored by cannot be replaced if the certificate is lost or stolen.
Lost or Stolen Digital Files
Spencer Institute is not responsible or required by law to replace any lost or stolen digital files.
Privacy Policy
Spencer Institute will not discuss a student’s account with anyone other than the student, unless the student provides permission in writing. Limited student information (verifying membership or graduate) information can be released to an employer unless the student has requested to seal their records.
Spencer Institute will NOT release the following information to anyone other than the student:
* Student contact information (email, address, phone number, etc.)
* Exam scores
* Payment information
* Student history
Students can opt-out of our verification program and keep their records sealed at anytime. Please email our customer service department.
Periodically, we will distribute an email or direct mail to let you know about local workshops, new programs, and special announcements.
Limitation of Liability
Under no circumstances shall SPENCER INSTITUTE be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of the information provided in our business development programs, educational products, or consulting services.
For purposes of this section, John Spencer Ellis Enterprises, Inc. shall include the SPENCER INSTITUTE, and its divisions, subsidiaries, successors, parent companies, and their employees, contractors, partners, principals, agents, and representatives, and any third-party providers or sources of information or data.
When you order any SPENCER INSTITUTE (or John Spencer Ellis Enterprises, Inc) educational or business program, you accept and agree to adhere to the SPENCER INSTITUTE Code of Ethics. You hereby certify that the information given to SPENCER INSTITUTE is true, complete and correct. You further understand if any of this information is later determined to be false, SPENCER INSTITUTE reserves the right to revoke any certification (or certificate) that has been granted on the basis hereof. You further understand that SPENCER INSTITUTE certification does not certify or in any way guarantee the quality of your work as an SPENCER INSTITUTE-certified professional. You therefore agree to indemnify and hold harmless SPENCER INSTITUTE , its officers, directors and staff from any claims due to negligence, omission or faulty advice that you may give to clients as a SPENCER INSTITUTE-certified professional. You understand that SPENCER INSTITUTE is not responsible for any actions or damages from any person arising out of my work as an SPENCER INSTITUTE-certified professional.
If you do not understand our policies, please contact us prior to ordering.